Support
Stop first. Then troubleshoot.
Immediate danger: Do not troubleshoot the app. Use your primary mobility tools, ask a nearby person for help, or contact local emergency services.
The app says it cannot see
Stop. Check that the camera is uncovered, point it forward, improve lighting if possible, and request a new analysis. Do not continue using an older answer.
Sign-in or verification fails
Confirm that the device has an internet connection and that the official app is installed. App verification failures are not treated as expired account sessions; the app preserves the STOP response.
Speech is unavailable
Enable a system screen reader or install voice data for the device's text-to-speech engine. WayFinder falls back to screen-reader announcements when its speech engine fails.
Contact
Email support@way-finder.tech. Include the app version, device, operating system, assistive technology, and a short description. Never send a Firebase token, API key, password, or private photo.