Account

Delete your WayFinder account

Last updated: 17 August 2026

Before you continue: Deleting your account is permanent and cannot be undone. All your questions, answers, session history, and usage records will be erased.

What happens when you delete your account

When you request account deletion, WayFinder permanently removes:

All interaction history (questions and answers).
Session records and request identifiers.
Model-usage accounting and rate-limit state.
Scene memory held in the handling process (within 30 seconds).
Your Firebase Authentication identity.

WayFinder retains only an irreversible SHA-256 hash of your former account identifier to prevent already in-flight requests from recreating data after deletion. This hash cannot identify you.

Encrypted database backups may retain deleted rows until their configured expiration, but are not accessible through the app and are removed through backup expiry.

How to delete your account

You can delete your account in two ways:

Option 1: In the app (recommended)

Open the WayFinder app.
Go to Settings.
Scroll to the Account section.
Tap Delete account.
Confirm the deletion warning, then re-confirm who you are when prompted: the Apple sheet for an Apple account, the Google sheet for a Google account, or your current password for an email account.

For an Apple account, the app first obtains a fresh authorization code and revokes the Apple token. The server then erases your data and deletes your Firebase identity. If deletion fails, you will be notified and can try again.

Option 2: Request deletion via email

If you no longer have the app installed or cannot access it, send an email to support@way-finder.tech with the subject line Delete my WayFinder account. Include the email address you used to sign in. Support must verify that you own the account before deleting it and will confirm when the request is complete.

What is not retained

WayFinder does not retain camera images or raw voice audio after processing. The camera plugin's temporary capture file is deleted after its bytes are copied into memory. Voice input is handled by the operating-system speech service, which the iPhone app asks for on-device recognition only: if no on-device model is available for the chosen language, recognition fails and the app says so rather than sending your audio to a speech server. Only the resulting text is sent to the WayFinder backend.

Questions?

Email support@way-finder.tech with any questions about account deletion.